Commencing operations at the airport
need not be a daunting prospect

Should Gatwick be fortunate enough to gain your business, Angus and I are here to ensure as smooth a start as possible for your airline. We'll give you our personal attention at every step of the way and we'll walk you through the following start up checklist to ensure that your airline settles into the airport safely and securely. For a full list of these requirements, just e-mail either of us in the Airline Development team - simon.edwards@gatwickairport.com or angus.mcintyre@gatwickairport.com.

Angus McIntyre

Email Angus

Simon Edwards

Email Simon

Operational

  • New airlines are required to make their own arrangements for all appropriate Ground Handling via a contracted Ground Handler/Agent (GHA)
  • A new airline should make available to Head of Airfield Operations their company plan for the recovery of an aircraft following an incident (take-off or landing)
  • A new airline should make available to the Airport Contingency and Business Recovery Department details of their Emergency Procedures to include contact numbers, national mandates for the coordination of information and casualty reporting
  • It is a UK DfT Mandate that an airline provides the name of the company security manual plus the name of the identified holder of the quoted manual for inclusion in the Gatwick Airport Security Plan (ASP)
  • New airlines (US Registered or other's with National Security Mandates) are required to make carrier specific arrangements with 3rd Party Security Companies and/or their Handling Agents or Representatives
  • New carriers should be aware they or their contacted agents (including 3rd Party Security) are responsible for the security of their aircraft, baggage and cargo
  • New airlines will provide to the Gatwick Airport Airline Interface Office copies of their company ID Passes (Logo) and necessary information regarding extra crew (Flying Spanners) for circulation to internal Gatwick Offices
  • New airlines must communicate with their Ground Handling Company all appropriate details of Flying Spanners and other maintenance plans
  • New airlines are advised that the provision of UK Landing Cards is a carrier responsibility
  • New airlines should contact both Gatwick Airport Interface Office and their GHA to ensure they are complaint with all regulatory and operational requirements associated with the handling of PRMs that includes the importance of pre-notification by appropriate telex/email etc of the carriage of PRMs

 

IT matters

  • The airport IT systems include a Data Base driving FIDS, Stand Planning and various billing and invoicing processes
  • A new airline should provide HQ contact details for direct communication with the current airport Check-in system to enable engagement on host system requirements and/or use of nominated GHA IT Systems vs special company demands. The airport currently has a SITA CUTE environment across all check-in desks and gate boarding areas
  • SITA MSGA: Airlines should note that SITA might request sign-off with HQ SITA on a SITA Master Service Guarantee Agreement (MSGA) as part of the pre-start up of services
  • Transfer Passengers: be advised that Transfer Passenger Traffic can be facilitated at Gatwick. UKDfT mandated security checks will be conducted at the Transfer Facility, and are performed by Gatwick Airport Security
  • Should a new airline require use of Kiosks (CUSS) or Internet Check-in they should provide a HQ Contact and communicate the detail of existing processes to Gatwick Airport Airline Interface Office

 

Baggage

  • New carriers are advised that Interline/Transfer Baggage can be facilitated at Gatwick. The entire process needs to be coordinated through the appointed GHA to include all details of the appropriate message traffic for such transfer bags
  • Each new airline will be contacted by the AOC (via AMSA Ltd, the appointed AOC Executive Security) regarding the operational elements of the UK DfT Mandated HBS and the necessary contractual obligations and recovery costs process dependant on the terminal of operation
  • Each new airline will be provided with details of the Automatic Baggage Reconciliation System (ABRS) directly by the AOC (via AMSA Ltd, the appointed AOC Executive Security)
  • New airlines must make appropriate arrangements via their GHA or Representatives for the correct administration and handling of such animal's i.a.w. International and UK Regulations

 

Passenger forecasts

  • Each new airline is requested, where possible, to assist the airport planning function by providing 3 Week Look Ahead figures of 'booked loads/anticipated passenger numbers'
  • You may wish to delegate this function to your GHA. The data provided will assist in the efficient rostering of airport security staff and associated security equipment at security checkpoints

 

Airlines Operators Committee (AOC)

  • New carriers are invited to be members of the AOC to ensure direct access to information regarding the multitude of negotiations/information circulation that is a function of the AOC